At Marley’s BBQ LLC, we want you to be completely satisfied with your purchase. Our handcrafted sauces are made with the utmost care and attention to quality, and we stand by the taste and freshness of our products. If, however, you’re not fully satisfied with your purchase, please review our refund policy below.
Refund Eligibility
- Refund requests must be made within 7 days of purchase.
- Only unopened and unused bottles in their original condition are eligible for a refund.
- Proof of purchase, such as a receipt or order confirmation, is required to process any refund.
Non-Refundable Items
- Opened or partially used bottles.
- Items not in their original condition or damaged for reasons not due to our error.
- Products purchased during special sales or promotional events unless stated otherwise.
Refund Process
- Contact Us: If you’d like to request a refund, please email us at [email protected] with your order details and reason for the refund.
- Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
- Refund Approval: Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Refund Issuance: Approved refunds will be processed, and a credit will be automatically applied to your original payment method within 7–10 business days.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs.
Thank you for choosing Marley’s BBQ LLC! We’re here to make your experience as enjoyable as possible.
